Products

Qwyn:
Focus without the fuss.

Qwyn streamlines communications with intelligent features that help users prioritise client enquiries and collaborate more efficiently as a team.
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Not only does Qwyn enhance client experience and reduce operational risk, but it also improves the lives of our users by providing peace of mind.

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What we do

Improve your client experience by reducing enquiry response and resolution times. Leverage data-driven insights about team communication to improve productivity and reduce risk.

Qwyn Benefits

Actionable Insights & Data Trends

Data-driven insights to help teams enhance processes and manage capacity to improve client service and team productivity.

Rapid Response & Resolution

100+ features, including AI automations, to reduce duplicative work across teams and resolve enquiries faster.

Prioritised Inbox View

Users can prioritise their most important enquiries utilising Qwyn’s structure and routing features.

Centralised Hub

Robust integrations that centralise, structure, and action all communication workflows and automations.

Qwyn  User Scenarios

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Back Office Operations

Many Operations Managers have teams that receive hundreds of emails a day. They need to act, respond, and close enquiries quickly to avoid trade fails.

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Client Service

Custody Securities users often receive various client requests that need input from other departments, requiring efficient cross-functional communication and responsiveness with the client.

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Client Lifecycle Management

Onboarding Analysts typically manage various clients, handling high volumes of communications and processing many documents. It is crucial to ensure accuracy and responsiveness to reduce company risk.

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Operations Transformation

Operations Transformation Managers oversee strategic transformation and are always looking to improve their team’s productivity through process improvement and/or new technologies.

Communication transformation starts here.

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Latest Insights

Stay informed with a range of insights from our experts to help you reinvent your financial services value chain.

Delta Capita to commercialise Citi’s proprietary Digital Communication Management Application (QMA)

QMA will offer the financial services industry significant operational and client experience benefits using advanced digital communication workflow management.

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Reduce Your Team’s Digital Burden Without Sacrificing Client Experience

The growing burden of business communications has intensified as the lines between work and home have blurred in today’s flexible work environments. Constant communication can become overwhelming to manage, not only in financial services but in any operationally heavy industry.

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See all insights

Qwyn:
Focus without the fuss.

Improve your client experience by reducing enquiry response and resolution times. Leverage data-driven insights about team communication to improve productivity and reduce risk.