Industries

Retail Banking

At Delta Capita, we support retail banks from strategy and target operating model definition through to delivery expertise and capacity. We combine this with experts in data, regulation and process design plus experience in reinventing customer journeys, business models, operations and underlying technology.

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We help retail banks navigate the ongoing pace of innovation, competitive landscape and increased regulation to create customer centric propositions and deliver against their strategy.

Services

How Delta Capita can help

  • Strategy and Target Operating Models - We partner with our clients to define new operating models, new customer propositions and find operational efficiencies critical to retail banks given the pressure on revenues and need to find new value streams.
  • DeliveryExpertise - We provide our clients with delivery capacity to help meet project objectives: Key profiles include Project Managers, Business Analysts, PMO’s, Product Owners and Scrum Masters to deliver across key change initiatives.
  • Regulatory and Risk - We help our clients navigate the regulatory landscape on key regulations such as Consumer Duty, Resilience, Dora and Sustainability
  • CustomerExperience - We have extensive experience in transforming customer experience through both mapping of the customer journey and the underlying operations journeys that support it and assessing opportunities for digital transformation.
  • Data & Automation: Data sits at the core of most of our engagements from analytics, data management, architecture, performance optimisation and automation to data science and AI. With the pace that AI is currently moving it will be a race to find the relevant use cases to each business whether its enhancing the view of the customer allowing for hyper personalisation or advanced risk modelling on mortgage applications.
Approach

In the face of accelerated change, the pressure to digitise and a tough retail banking environment, Delta Capita helps retail banks stay ahead by helping with revenue generation, cost takeout and simplification, delivered through expertise and cutting-edge technology.

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Credibility

Running mission critical services for financial services over years.

Experience

Recognised industry professionals at your service.

Proprietary tech

Influence, direct and control the tech that underpins services.

Capital

The ability to co-invest with clients to drive transformation.

Real world experience experts

Our team of experts, equipped with a curated portfolio of leading fintech tools and platforms, provide end-to-end services to overcome financial institutions' most challenging digital, data and regulatory issues.With offices around the world, we work closely with our clients to ensure they effectively and efficiently comply with regulations, simplify operations, reduce costs and innovate their business models.

Sarah Carver

Sarah Carver

Head of Retail Banking, Wealth & Insurance

Sarah has extensive experience in digital transformation, customer experience, strategy and change. She has worked broadly across the financial services industry including retail and private banking.

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Loek Bleijswijk

Loek Bleijswijk

Head of Retail Banking Benelux

Loek began his career in 2012 at KNAB and during his time at KNAB, Loek built his experience in the Financial Services sector and knowledge of what it means to be fintech.

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Karan Kapoor

Karan Kapoor

Global Head of Regulatory and Risk Consulting

Karan Kapoor is a Capital Markets and Banking Change Professional.

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Latest Insights

Stay informed with a range of insights from our experts to help you reinvent your financial services value chain.

Exploring Retail Banking Trends: A review of Q1 2024 and our future projections

Explore the latest Q1 trends shaping retail banking, with insights from our expert team.

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Fintech Times - Scaling Up: How Challenger Banks Are Adapting to Stay in the Game

Challenger banks have shaken up the financial industry, but with growth comes new challenges. As they scale, these digital-first banks are rethinking their strategies to stay competitive.

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See all insights

What can we help you achieve?

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