At Delta Capita, we collaborate with our clients in Loan Operations to support their operational processes, enabling them to focus on higher-value activities that drive business development and strategic goals. By deploying scalable, efficient solutions, we help our clients optimise key functions across Loan Servicing, Settlements and Loan Closing.
Loan Operations Optimisation: A Delta Capita Use Case
Recently, Delta Capita was approached by a leading financial institution to address capacity challenges in their Loan Operations processes. The client needed a solution to support Business as Usual (BAU) operations, reduce settlement delays, and resolve aged cash reconciliation breaks for bilateral and Syndicated Loans across primary and secondary markets.
The objective was ambitious, requiring us to deliver a robust and scalable team solution capable of managing diverse tasks across loan servicing, settlements, and loan closing while ensuring consistent performance across market lending.
Key operational areas we supported included:
- Servicing: Performing changes and confirmations of rates and dates, global commitment changes, repricing, lender share and participation adjustments, and interest payments.
- Settlements: Internal portfolio movements, block allocations and trade preparations and liaising with closing and trade support to close trades.
- Closing: Primary, Secondary and Distressed loan closing, communication with counterparties, agent banks, and trade platform agents, trade amount, cost of carry, economic benefit, and delayed compensation
What Did We Do?
Delta Capita deployed a highly trained team within just four weeks, delivering immediate support for BAU operations. We scaled the team further to meet growing demand, doubling capacity while maintaining operational excellence. The team utilised industry recognised technology such as LoanIQ, ClearPar and Wallstreet Office to align to the clients existing operating model. Additionally, regular governance meetings ensured performance was monitored and aligned with client objectives.
The solution also included a focused remediation effort, where our team resolved trade breaks, enabling the client to enhance operational controls. By mapping and addressing trade discrepancies upstream, we improved trade settlement efficiency and reduced risk.
Key Outcomes Achieved:
- Reduced Operational Risk: Eliminated trade breaks.
- Improved Efficiency: Streamlined settlement processes.
- Enhanced Scalability: Enabled the client to handle increasing volumes without proportional headcount growth.
Further Benefits for the Client
Our client now operates with enhanced efficiency, improved risk controls, and the ability to manage higher transaction volumes with confidence. By supporting loan operations processes, we ensured that they could meet their business goals and regulatory obligations more effectively.
How Delta Capita Can Help You
Delta Capita partners with financial institutions to drive efficiency and scalability in Loan Operations. Whether you need support with servicing, settlements, reconciliation, or compliance processes, we can provide the expertise and resources to transform your operations.
Contact us today to discover how Delta Capita can deliver measurable results, helping you optimise operations and achieve your strategic goals.
.jpg)
.jpg)