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The Big Question September 2021: How can the insurance industry best marry technology and a human touch?

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In this article from Insurance Times, our Head of Solutions Christina Di Nolfo discusses how can the insurance industry best marry technology and a human touch. Christina explains that to some extent, technology has become technology for tech’s sake, forgetting that its raison d’être [most important purpose] should be focused on improving customer satisfaction through the provision of digitally enhanced services.