Delta Capita Leadership Team
Tom KasteleinHead of Benelux
Tom is a senior banking practitioner with a proven track record in delivering large organisational change in complex environments. He has significant experience in designing and implementing greenfield business and IT-driven organisational models. He believes in executing change through motivating employees to use their knowledge and experience to innovate and improve without compromising on efficiency, quality and client experience.
Tom’s key competencies include the design and implementation of greenfield (new) business and banking models. He is also skilled at executing organisational change through business process transformation (from a product-focused to a client-focused organisation, for example), as well as bringing business and IT together through WFM and portal solutions. In addition, his expertise extends to improving client experience online through innovative solutions and improving operational excellence in both the operations and the client side of an organisation.