Customer Engagement

The P&C insurance market is rapidly changing, with competition increasingly based on price, technology changing the game and non-traditional competitors entering the market. This puts pressure on customer loyalty and retention. An effective customer engagement program will help close the backdoor and improve customer journeys.

How Delta Capita can help

  • We have significant experience in designing, implementing and operating solutions to increase relevant customer touchpoints.
  • Our tried and tested approach can help you to increase customer retention through targeted loyalty campaigns.
  • Our solutions allow insurers to integrate their products with additional products or services.

Engagement Approach

  • Our drive is to create solutions that ensure seamless, end-to-end operations.
  • We can help you by integrating process, technology and customer experience. We will fast-track your implementation with our expertise in:
    • Concept development
    • Platform selection & implementation
    • Programme management
    • Supplier & partner management
    • Operational support