#BlackFriday payment chaos: How South African banks can improve

Payment glitches that cause shopping chaos during peak periods like Black Friday have become an all too common experience for South African consumers. South Africans have bitten the Black Friday bug that happens every year in late November, and which is typically followed by Cyber Monday. The craze has only become bigger with every year.

During Black Friday 2017, Standard Bank’s transaction volumes on its credit and debit cards spiked more than 100 percent compared with the same event the previous year. In 2016, Absa said its total customer issuing spend for the Black Friday weekend was just more than R1 billion.

It’s unsurprising then that with high transaction volumes comes higher risk.

In this article, Earl McCausland (DC Managing Director, South Africa) & Trevor Belstead (DC Head of Transaction Banking Solutions) discuss bloated legacy systems, and why banks should ultimately consider utilising transaction monitoring technology, which allows them to instantly locate missing payments and proactively avoid payment outages.

Click here to read the full article.