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Reinventing the Financial Services Value Chain.

Reinventing the Financial Services Value Chain.

Business Process Transformation

Business process transformation helps organisations deal with strategic opportunities, operationalising them while also successfully anticipating and adapting to changing market conditions. The relationship between an activity in a business process and its realisation in a system is effectively specified by the application of business process transformation expertise, requirements management and engineering.

The business process transformation service consists of highly entrepreneurial consultants with in-depth expertise in banking and a broad consulting skill set. Our core offering covers the following domains:

  • On-boarding/maintenance and off-boarding of clients and products;
  • Acceptance procedures;
  • Product implementation and execution (payments and cash management, cards, account management, lending, investment/asset management, trade finance and financial markets);
  • Support processes (finance, compliance and risk management).

How Delta Capita can help

Transformation led by business process re-design helps firms implement harmonized and efficient ways of working across the entire enterprise:

  • Frameworks for enabling change from a product to client-centric organization;
  • Process improvement by combining innovation and operational excellence;
  • Facilitate design and acceptance of new service and target operating models: Who does what, where?;
  • Design end-to-end reference processes;
  • Implement service and target operating models through process-led transformation;
  • Lead roll-out of new business model.

Case studies

  • Effective business process transformation by moving from a product-centric organisation to a customer-centric organisation.
  • Re-design of E2E processes.
  • Design new business models.
  • Automation of E2E processes.

Head of Benelux
Tom Kastelein

Tom Kastelein

“Innovation, change and organisation optimalisation starts with process transformation”

Value Propositions – Business Process Transformation

We develop various value propositions for our clients. The following illustrates the breadth of our capability across Business Process Transformation





  • Assess IT systems in use and which ones should be updated.
  • Determine core business processes
  • Determine what geographic locations would serve optimally as centralized global service hubs.


  • Lean business processes to be suitable for migration to global service hubs.
  • Cluster products into product groups and break isolated silos within the organization.
  • Categorize business roles into customer-facing roles and non-customer-facing roles.


  • Involve Product Management to determine the needs and wishes corporate customers.
  • Inventorize the need for tailored products and services.
  • Provide training to first and second line support.


  • Collaborate with IT to determine best practice.
  • Ensure that all core business processes are analyzed end-to-end.
  • Initiate our global network to find the optimal locations for a global service hub.


  • Train your organization to focus on customer-centricity.
  • Use the latest IT technology to support core business processes end-to-end.
  • Break silos and implement lines of dedicated customer support.


  • Create a Harmonized Product Catalog of all product offerings.
  • Determine cost-benefit of offering tailored products and services.
  • On-the-job training of dedicated customer support staff.


  • Future-proof IT infrastructure
  • Effective end-to-end core business processes
  • Reduced operational costs


  • Effective centralized global service hubs
  • IT infrastructure that supports your core business end-to-end
  • Single point of contact for corporate customers


  • Standardized product offerings throughout the entire organization.
  • Increased profitability from product offerings, tailored or standardized.
  • High level of customer satisfaction.