Business Process Transformation

Business process transformation helps organisations deal with strategic opportunities, operationalising them while also successfully anticipating and adapting to changing market conditions. The relationship between an activity in a business process and its realisation in a system is effectively specified by the application of business process transformation expertise, requirements management and engineering.

The business process transformation service consists of highly entrepreneurial consultants with in-depth expertise in banking and a broad consulting skill set. Our core offering covers the following domains:

  • On-boarding/maintenance and off-boarding of clients and products;
  • Acceptance procedures;
  • Product implementation and execution (payments and cash management, cards, account management, lending, investment/asset management, trade finance and financial markets);
  • Support processes (finance, compliance and risk management).

How Delta Capita can help

Transformation led by business process re-design helps firms implement harmonized and efficient ways of working across the entire enterprise:

  • Frameworks for enabling change from a product to client-centric organization;
  • Process improvement by combining innovation and operational excellence;
  • Facilitate design and acceptance of new service and target operating models: Who does what, where?;
  • Design end-to-end reference processes;
  • Implement service and target operating models through process-led transformation;
  • Lead roll-out of new business model.

Case studies

  • Effective business process transformation by moving from a product-centric organisation to a customer-centric organisation.
  • Re-design of E2E processes.
  • Design new business models.
  • Automation of E2E processes.

Head of Benelux
Tom Kastelein

Tom Kastelein

“Innovation, change and organisation optimalisation starts with process transformation”

Value Propositions – Business Process Transformation

We develop various value propositions for our clients. The following illustrates the breadth of our capability across Business Process Transformation





  • Assess IT systems in use and which ones should be updated.
  • Determine core business processes
  • Determine what geographic locations would serve optimally as centralized global service hubs.


  • Lean business processes to be suitable for migration to global service hubs.
  • Cluster products into product groups and break isolated silos within the organization.
  • Categorize business roles into customer-facing roles and non-customer-facing roles.


  • Involve Product Management to determine the needs and wishes corporate customers.
  • Inventorize the need for tailored products and services.
  • Provide training to first and second line support.


  • Collaborate with IT to determine best practice.
  • Ensure that all core business processes are analyzed end-to-end.
  • Initiate our global network to find the optimal locations for a global service hub.


  • Train your organization to focus on customer-centricity.
  • Use the latest IT technology to support core business processes end-to-end.
  • Break silos and implement lines of dedicated customer support.


  • Create a Harmonized Product Catalog of all product offerings.
  • Determine cost-benefit of offering tailored products and services.
  • On-the-job training of dedicated customer support staff.


  • Future-proof IT infrastructure
  • Effective end-to-end core business processes
  • Reduced operational costs


  • Effective centralized global service hubs
  • IT infrastructure that supports your core business end-to-end
  • Single point of contact for corporate customers


  • Standardized product offerings throughout the entire organization.
  • Increased profitability from product offerings, tailored or standardized.
  • High level of customer satisfaction.