Customer Stories
The Success Factor
for Commercial Banking and Trade Finance Digitisation
At Delta Capita, we are pleased to share the contribution we’ve made towards meeting both technology and business challenges for some of the world’s largest banks.
BEYOND LEGACY
Background
By far, necessity has been the biggest driving force behind the digitisation of commercial banking. Increasingly, organisations are compelled to offer customer-driven services, such as electronic account opening, onboarding, faster SLA backed-credit checking and lending facilities. Additionally, they are expected to offer features such as electronic bills of lading, commercial invoices and other automated trade solutions – all delivered in a cost-efficient way to keep up with or exceed competitive expectations.
Although the Fourth Industrial Revolution has been discussed in boardrooms across the world for some time now, achieving disruption-readiness, is not as easy as it seems. The industry knows what “good” looks like in the digital era – often forgetting that Google, Netflix and fintech start-ups never had to overcome the challenges that burden established industry participants.
Non-financial services technologies simply don’t face the challenges of legacy infrastructure or outdated staff capabilities tuned to heavily integrated systems from years of acquisition. Most importantly, long-established industries operate in a highly regulated environment with complex non-functional requirements to comply with.
Transforming your organisation’s culture, business, technology and people is an enormous challenge, but with the help of Delta Capita’s Transaction Banking Practice, you can gain both the differentiating experience and the know-how needed to accelerate time to market to achieve optimal success. We apply our domain expertise to:
- The configuration of end-state customer experience and value services that organisations should be moving towards.
- Meeting of regulatory and non-functional requirements.
- Providing either end-to-end support or smaller pod support in Architectural, Strategic, Governance, Management, Agility-led Development, Automation, Test Automation, DevOps and Software Craftsmanship
- Developing staff capabilities and embedding techniques, knowledge and skills into your organisation.
KEY DRIVERS
At Delta Capita, we have grouped business needs into 5 categories.
Customers
Deliver client-centric solutions to meet evolving needs.
Products
Rebalance product mix, with a focus on new products and balance sheet velocity.
IT Architecture
Address obsolescence and instability within aging IT platforms.
Services
Streamline operations and digitise trade.
Risk and compliance
Improve compliance and risk management across organisations.
RECENT CASE STUDY
Digitisation of Trade Finance for a Global Bank
At Delta Capita, we are pleased to share the contribution we’ve made towards meeting both technology and business challenges for some of the world’s largest banks.
The Business Challenge
Like most banks, this client had grown through acquisition – the legacy of which is a highly convoluted, non-standardised and inefficient integration of systems, data and processes. Consequently, the organisation was unable to provide basics such as customer service level agreements for lending, overdrafts and other services. Problems such as this were both regional and international, spanning their branch network and local environments. The UK, for example, had 13 different credit teams, each with their own systems, data and processes.
The Opportunity
The prospects for efficiency and savings were extraordinary, yet achieving them seemed unobtainable – despite the pressing need to remain competitive and provide customer services, tools and facilities that were faster, automated and integrated. An example of a service which offered real value to their exporting customers involved combining the creation of electronic bills-of-lading with commercial invoicing, which, once submitted as trade data, is matched against the payment terms.
What Delta Capita Delivered
Delta Capita provided specialist technology and agile delivery pods to the bank’s existing technology teams as well as operating a supporting engineering managed service. These were deployed into Architecture, Programme as well as Project and Product Management, Development and Behaviour Driven Development, Automated Testing; and DevOps in a delivery, along with training and mentoring capacity.
We thus created an overarching architectural leadership and programme management capability (located in both London and Asia Pacific). Delta Capita technical pods were used to support, mentor and execute the agile development, testing or test automation and DevOps required to deliver the transformation from minimal viable product to a live digital platform across all their locations, with learned skills and knowledge being transferred to the client’s workforce.
Technology Challenges
Post Transformation Benefits
1000+ direct integration points cross 15+ different integration technologies
1 integration context for all products, implemented across 5 >core technologies
200+ individual database instances supporting 80 distinct application instances
2 globally distributed resilient transactional and operational data platforms
40% of functionality duplicated across at least 18 code bases, multiple booking engines
>5% duplicated services implemented as distribution micro services and scaled to meet demand
Aging technologies with inability to increase agility due to current monolith complexities
Modern open AI, Microservice solutions, frequently delivering integrated, agile, adaptable ecosystems
80 User Interface Platforms
4 User Interface Platforms, open interoperable ecosystems
600 Technology staff, with ageing and niche skills maintenance focus
Skilled more effective staff, fewer and more agile technologies delivering increased productivity
Technology Challenges
Post Transformation Benefits
1000’s operations staff performing manual tasks
50% reduction in operations staff performing manual tasks
100’s of manual processes across x core products
10’s of common manual processes across all products, exception driven processes.
10’s of variants of core products across regions
Single set of core products across regions
Inconsistent view of GTRF products and portfolio
Common booking engine, globally consistent product set and data
Technology Challenges
Post Transformation Benefits
10+ million transactions, growth constraint by FTE capacity.
Increased transaction through put and network growth through digisation
Increasing RTB, CTB and infrastructure costs
Decreasing RTB, CTB and infrastructure costs
Less than 1% of revenue invested in technology
Improved uitilisation of technology budget, more features for same spend
WHY DELTA CAPITA
Challenger consultancy of industry practitioners
Delta Capita is a challenger consultancy of industry practitioners, with deep domain expertise drawn from decades of delivering solutions in the global banking industry. At Delta Capita, we understand how the pacesetters of the disruptive era (Google, Amazon and Spotify for example) achieve their distributed, high performance using scaled technology teams. We adapt this to the highly regulated banking sector with its legacy challenges, providing the acceleration required to realise a renewed banking platform.
Our Engineering Lead Architecture approach (a framework which removes the most complex impediments to success) enables organisations to employ a microservice and API-driven approach, negate the creation of technical debt and simplify the retraining curve of development and other technical staff while speeding up the transition to new methods and practices by removing the complexity of non-functional requirements and micro service-driven architecture.
ARQ – Wealth Management App
Delta Capita was engaged by ARQ to improve their digital customer engagement. This was done through the creation of a specialised app, along with assistance in:
- Initial market research into customer needs and perceived gaps, segmentation, features and functionality
- Full competitor analysis
- Low fidelity and high fidelity wireframes in end-to-end app and customer testing
- End-to-end design of the app concept
- Mapping of CLM (Customer Lifecycle Management) and surrounding support flows
- Go-to-market and launch strategy, including event-planning and concept
- Product development roadmap with identification of backlog functionality and future build requirements