Client Lifecycle Management
Optimise the Management of your Client Lifecyle. At Delta Capita, our team combines extensive experience with KYC (Know your Client) services for multiple organisations. We also offer a library of in-house, industry-leading technology solutions, over 20 years of experience in designing and delivering target operating models as well as a deep understanding of the latest AML regulations. This enables us to provide quality managed services, consulting and solutions to help your organisation comply with the latest AML regulations while lowering your cost base and providing best-in-class client experience.
How We Can Help You
At Delta Capita, we can help your organisation with the following Client Lifecycle Management (CLM) solutions:
Operating Model Review Design and Roadmap
We can create a quick, fully-documented view of your current operating model, along with recommendations for enhancements. We can also provide a full end-to-end target operating model design with a roadmap for implementation.
Policy and Controls Review
Our Policy and controls SMEs can quickly complete review of your documentation, processes and procedures, identifying where these may be overengineered and where potential cost savings can be found, as well as which policies may require updating to comply with upcoming regulations.
Digitisation and Client Experience
We help you put the client at the centre of your CLM process design and help you select and integrate the most appropriate client-facing technology to build a competitive advantage through best-in-class client experience.
Data Science and Analytics
Our team of data experts apply proven analyses to your client data assets. We use client data to enhance CLM processes, reduce costs, provide a complete view of the client risk and any potential commercial opportunity for cross-selling
CLM Technology Solutions
Delta Capita has a suite of technology solutions to improve CLM. These are underpinned by Karbon, our proprietary end-to-end intelligent CLM platform that provides data sourcing, data integration and workflow through a rules-driven engine and screening
Remediation and Refresh
Our substantial internal KYC capability means that we can provide a KYC service that can quickly ramp-up to meet your immediate remediation or file refresh requirements.
Complete CLM Managed Service
Our CLM managed service provides a complete CLM solution. We help our clients to realise significant cost reduction while improving processes by moving them onto a future-proof platform.
Transition to Continuous KYC
We have a track-record of SMEs that have successfully moved organisations to a continuous KYC model, enabling them to save costs and lower AML risk.
MEET THE TEAM