Used by Delta Capita to publish ‘Points of View’ posts to the Publications section / the homepage of the main website.

Insights: The Three Lines of Defence Model

Many articles have been written and discussed on the Three Lines of Defence model. Some have theorised on its implementation and many have collectively discussed the challenges that organisations have faced, and a few have outlined why it may not be appropriate. However, that all said, the FCA’s 2017 review of Compliance found that all firms that participated in the survey had adopted the Three Lines of Defence model.

In this article, David Long, Charanpal Matharu and Nick Wilcock outline some key insights observed by the Non-Financial Risk Practice at Delta Capita. This may prompt organisations to review the effectiveness of their framework.

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#BlackFriday payment chaos: How South African banks can improve

Payment glitches that cause shopping chaos during peak periods like Black Friday have become an all too common experience for South African consumers. South Africans have bitten the Black Friday bug that happens every year in late November, and which is typically followed by Cyber Monday. The craze has only become bigger with every year.

During Black Friday 2017, Standard Bank’s transaction volumes on its credit and debit cards spiked more than 100 percent compared with the same event the previous year. In 2016, Absa said its total customer issuing spend for the Black Friday weekend was just more than R1 billion.

It’s unsurprising then that with high transaction volumes comes higher risk.

In this article, Earl McCausland (DC Managing Director, South Africa) & Trevor Belstead (DC Head of Transaction Banking Solutions) discuss bloated legacy systems, and why banks should ultimately consider utilising transaction monitoring technology, which allows them to instantly locate missing payments and proactively avoid payment outages.

Click here to read the full article.

IBOR replacement – why firms need to act NOW

The impact of the replacement of Interbank Offer Rates or IBORs is far reaching both geographically and by the sheer volume and diversity of products that use them as benchmarks (estimated 300 trillion USD equivalent).

In this article, Jonathan Adams (Delta Capita Managing Principal: Securities Finance & Collateral Management) writes that the operational impact to the banks, asset managers, insurers and their respective clients that issue, sell and manage IBOR benchmarked products will be significant.

Click here to read the full article.

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Understanding machine learning models

Every day we generate 2.5 quintillion bytes of new data and it is accelerating. Approximately 90% of the total data we have today has been generated in the last two years. Harnessing the power hiding in this ocean of data has become an absolute strategic imperative for all businesses and governments.

In his recent article, Ricardo Cruz (Senior Consultant at Delta Capita) explains why machine learning is very much at the centre of this revolution, and how the last few years has seen an explosion of research and promising practical applications across a very broad spectrum of problems and industries… and Financial services are no exception.

Click here to read the full article.

Lack of Organisational Adaptability Threatens Digital Transformation

An often overlooked critical competency of an organisation is its adaptability – the capacity of an organisation to effectively respond to new demands and circumstances, whether it’s customer-, regulator- or technology-driven.

Onno Bloemers (Delta Capita Insurance Lead) writes that while stability used to be everything in financial services and insurance, agility is nowadays an increasingly important quality.

Click here to learn more about a recent study benchmarking organisational change in Financial Services in the Netherlands, and some interesting findings drawn from the results.

Fintech Circle - Lack of Organisational Adaptability Threatens Digital Transformation

Insurance 2018 – It’s Life, Jim, but Not as We Know It (Part 3)

Don’t just copy other life insurers; learn from the best-in-class companies outside your own sector and apply these principles to your own business.

In the previous articles in the series, Onno Bloemers (Delta Capita Insurance Lead) discussed that customers do not buy insurance because they like it, but because they have to or there is no better alternative available. How you can turn a subject like insurance into something that customers actively engage in? Can, for instance, a pension become an urgent, relevant, integral part of our daily life?

The articles are based on a keynote presentation delivered at the Euro-Events Life Insurance & Pensions Conference in Amsterdam in Nov 2017.

Click here to read Part 3 (also click here to read Part 1 & here to read Part 2).

Financial Crime: how can banks avoid feeling flat as pancakes in 2018?

Ever wondered what the world of investment banking has in common with pancakes? Mark Hills, Programme Director at Delta Capita, discusses how head of FX product management at Deutsche Bank, Dirk Ward, mused on this very question many moons ago – comparing his own firms attempts to stay competitive with that of two rival pancake shops.

Mark Hills

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Insurance 2018 – It’s Life, Jim, but Not as We Know It (Part 2)

Most customers do not buy insurance because they like it. They buy it because they have to. This makes it difficult for providers to develop engaged and happy clients.

Onno Bloemers (Delta Capita Insurance Lead), and Sophie Reynvaan (Delta Capita Consultant) ask: Can you make the process of buying insurance something that customers actively engage in? Can investing in a pension become an urgent, relevant, integral part of our daily life? Can long-term financial planning become as quick and easy as shopping online?

Their article is based on a keynote presentation delivered at the Euro-Events Life Insurance & Pensions Conference in Amsterdam in Nov 2017.

Click here to read the full article (also click here to read Part 1 of the article).

Insurance 2017 – It’s Life, Jim, but Not as We Know It

This line from Star Trek (sort of) leads to a key question: can life insurance become as hot and sexy as sci-fi, or at least an iPhone?

Onno Bloemers, Delta Capita Insurance Lead, writes that the title is a reference to the original Star Trek TV series, about boldly going where no man had gone before.

His article (based on a keynote presentation he delivered at the Euro-Events Life Insurance & Pensions Conference in Amsterdam in Nov 2017) is doing something similar, but specifically in insurance, and discusses new, unfamiliar ways to manage customer risks.

Click here to read the full article.

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Women in Technology: DC Consultant Interview

Women In Tech, a website dedicated to women already in or looking to join the tech sector, have interviewed Khrystyna Andronova, a Front Office Technology Consultant at Delta Capita, on her personal experience and thoughts on women in technology.

The questions include whether there are barriers to women getting into technology, and how we can encourage more women to start a career in the tech sector.

Click here to read the full article.