Articles

As more reports continue to stress the gravity of the climate crisis, many firms are scrambling to organise green initiatives. At Delta Capita, we let…

Delta Capita’s Felix van Enst, Wouter Pijl, and Matthieu Peters highlight the necessity for interactive high-touch communication with participants if organisations wish to use this…

Despite the rapid evolution in technology and user experience, customer service strategy has largely been pushed to the backburner with the exception of tracking “key”…

As you sit down to assess your KYC file reviews for this quarter, are you searching for a better way to handle: a backlog of…

More than in any other profession in financial services, wealth managers and financial brokers are heavily dependent on personal interaction with their clients. While digital…

Adoption of innovative solutions in a financial services organisation can be challenging, given the stringent requirements associated with the needs of regulation, compliance and security are complex and demanding. These requirements make life…

Digital transformation has for years been the overarching term to describe a plethora of different activities. Ranging from overhauling legacy tech, reimagining front end customer…

Reduction of costs in financial institutions comes in all shapes and sizes. Delta Capita developed its future cost proofing methodology to ensure that your company…

Transitioning your operations into an Agile environment isn’t easy. In the first article of our Reinventing Agile sequence, we introduced five pitfalls that threaten every…

As the UK regulators impose deadlines around the Operational Resilience legislation, firms must act quickly to establish a compliance strategy. Our first article discussed the…