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Bringing Consumer Duty to life: An industry perspective

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As we enter the new year, the deadline for financial services firms to comply with the new Consumer Duty regulations is fast approaching. These rules will require most firms to make fundamental and wide-ranging changes to the way they do business – from product governance to pricing and customer support.

To bring these challenges to life, Delta Capita hosted a webinar to discuss the major issues firms have been grappling with since the first Consumer Duty consultation was published last year. Delta Capita was joined by Saxo, a large brokerage and investment firm headquartered in Denmark, and, an Edinburgh-based RegTech company whose ‘machine line of defence’ is enabling firms to reduce risk and put customers at the heart of their operations.

This engaging and interactive webinar looked at the real-life, practical steps the industry is taking to bring Consumer Duty to life; and how you can deliver lasting cultural change to meet the regulator’s demands.

Watch the full webinar below: