Insurers are aware that they may need to change their business models, but are current initiatives sufficiently grounded? Onno Bloemers, Delta Capita Insurance Lead, suggests more of ‘the right stuff’ might be required in order to overcome innovation obstacles.
Last year, an EIOPA stress test revealed that a large portion of European insurers remain vulnerable for one or both of the tested scenarios. At the same time, insurers continue to struggle with a constant shift in customer expectations. We are all used to seamlessly working digitally in more and more aspects of our lives, and we’ve come to expect the same treatment when it comes to insurance.