Customer Services Excellence in Payments
Achieving client service and operational excellence across a fragmented payments architecture is an issue for many banks. We have developed an enterprise-level payments performance and service metrics solution, which employs sophisticated monitoring technology to improve business and technology-level visibility around critical services. The solution also helps banks regain control of legacy platforms.
How Delta Capita can help
- Requirements analysis and business case.
- Solution accelerator as the monitoring solution, including predefined use cases, key metrics, predictive analytics and user dashboards.
- Solution design and delivery based on the DC framework —customisation for the client’s context and specific requirements.
- Platform health and performance review/advisory.
- Proof of concept around high-impact client services.
- Delivery — mobilisation and management, business analysis, architecture, integration and testing.