Customer Services Excellence in Payments

Achieving client service and operational excellence across a fragmented payments architecture is an issue for many banks. We have developed an enterprise-level payments performance and service metrics solution, which employs sophisticated monitoring technology to improve business and technology-level visibility around critical services. The solution also helps banks regain control of legacy platforms.

How Delta Capita can help

  • Requirements analysis and business case.
  • Solution accelerator as the monitoring solution, including predefined use cases, key metrics, predictive analytics and user dashboards.
  • Solution design and delivery based on the DC framework —customisation for the client’s context and specific requirements.

Engagement Approach

  • Platform health and performance review/advisory.
  • Proof of concept around high-impact client services.
  • Delivery — mobilisation and management, business analysis, architecture, integration and testing.