expertise

Managed Services

Financial institutions need to re-evaluate their business processes in search of more sustainable business models, the outcome of which has become an increasing point of debate at a senior management level. However, while the need to evaluate such solutions to remain competitive is acknowledged, decision-makers are not universally agreed that they should simply offshore business processes and are now  willing to explore more sophisticated solutions.

Insights

Financial institutions globally are in search of more sustainable business models, capable of achieving organisational objectives. These objectives may include:

  • Cost reduction and/or fixed outgoings;
  • Service and execution improvement;
  • Scalability and flexibility, up and down;
  • Reduced workforce;
  • Access to niche skills and best practices;
  • Cost effective means of managing regulatory obligations.

How Delta Capita can help

Delta Capita is able to assign practice-oriented experts who have operated at C-suite level and consulted with global institutions to help evaluate and develop the best shoring solutions and target operating models. This is supported by our deep domain expertise, a proven track record of delivery and experienced leadership, which ensures safe and effective implementation and execution. Our advisory services range from best shoring advisory, vendor selection and due diligence through to programme leadership. In addition, our managed service offers a blended solution of on-site, off-site and offshore services through our London and Johannesburg offices, optimising our responsiveness and ensuring suitable face-to-face contact for our clients.

Advisory and delivery services

Delta Capita has extensive experience in facilitating solutions utilising best shoring models.

Our services include:

  • Evaluation of best fit business processes;
  • Target operating model design;
  • Business case studies;
  • Vendor selection, including proposal evaluation and due diligence;
  • Commercial negotiation and contracting;
  • Delivery programme leadership;
  • Solutions and change delivery post-contract;
  • Project management services.

Outsourcing and managed services

Delta Capita offers an expanding set of managed services to our clients by means of a blended solution of on-site, off-site and offshore services through our London and Johannesburg offices,  optimising quality and responsiveness and ensuring suitable face-to-face contact for our clients. We focus on functions where high touch, specialist skills are required on-site and complemented by off-site and offshore service offerings.

We can manage the following service propositions:

  • Product governance;
  • Due diligence;
  • Operations.

Case studies

  • Structured retail product governance for Tier 1 bank.
  • Distributor due diligence for Tier 1 bank.
  • Operations for Plato Partnership.

CEO
Joe Channer

“Delta Capita offers an expanding set of managed services to our clients. We focus on functions where specialist skills are required on-site and complemented by off-site and offshore service offerings”

Value Propositions – Managed Services

We develop various value propositions for our clients. The following illustrates the breadth of our capability across Managed Services