Entries by Onno Bloemers

Lack of Organisational Adaptability Threatens Digital Transformation

An often overlooked critical competency of an organisation is its adaptability – the capacity of an organisation to effectively respond to new demands and circumstances, whether it’s customer-, regulator- or technology-driven. Onno Bloemers (Delta Capita Insurance Lead) writes that while stability used to be everything in financial services and insurance, agility is nowadays an increasingly […]

Insurance 2017 – Managing Risks

The classical insurance business model is under fire. Existing insurers struggle. In this article, Onno Bloemers, Delta Capita Insurance Lead, explains that often quoted reasons for this include regulatory pressures and legacy landscapes. But there is a more fundamental problem. Insurers lack the skills to effectively design & implement a new, future proof value chain. […]

Insurance 2017: What Maslow Means for Keeping Customers

Many firms apply Maslow’s hierarchy of needs to seduce customers – but stop once a sale is made. Why not continue? Explaining customer needs through the theory of Maslow is common practice. Marketers often apply the principles to attract new customers. However, if you fail to continue to do this once you have attracted a […]

Insurance 2017: A Journey Toward Self-Disruption

Insurers are aware that they may need to change their business models, but are current initiatives sufficiently grounded? Onno Bloemers, Delta Capita Insurance Lead, suggests more of ‘the right stuff’ might be required in order to overcome innovation obstacles. Last year, an EIOPA stress test revealed that a large portion of European insurers remain vulnerable […]